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RUNEASI TERMS OF USE

Please read the following terms of use (“agreement”) carefully before using the services (as defined below) offered by RunEASI, NV. (“US”, “WE”, “OUR” or “RUNEASI”). This agreement sets forth the legally binding terms and conditions for your use of the runeasi software embedded within the runeasi wearable, the runeasi subscription service(s) used in conjunction with the runeasi wearable(s) (“subscription” or “pro plan”), and the services, features, content, websites (or other linked pages) or applications offered, from time to time, by runeasi in connection therewith (collectively, the “service(s)”). These terms cover important information about services provided to you and any charges and amounts we bill you. These terms include information about future changes to these terms.

“You” and “your” refer to the person accessing or using the services, or if you create an account on behalf of an employer, company, organization, or other entity, then (i) all references to “you” herein includes you and that entity, (ii) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this agreement, and (iii) you agree to this agreement on the entity’s behalf.

By accessing and using the service in any manner, you acknowledge that you have read, understood, and agree to be bound by this agreement and the RUNEASI privacy policy (www.Runeasi.ai/privacy) (the “privacy policy”), which is incorporated into this agreement by this reference. If you do not accept this agreement and the privacy policy, you are not authorized to use the services.

  1. Introduction

The services allow you to track, manage and share biomechanics related information collected by the RUNEASI wearable. The services are provided to you by RUNEASI, in connection with our partners, service providers, sponsors, or other affiliates. So that we may safely and responsibly manage our website and mobile applications for all of our users, your use of the services is subject to this agreement and the privacy policy. RUNEASI may modify this agreement, the privacy policy, content and/or the services at any time and such modification will be effective upon posting such modifications to the services. By continuing to access or use the services after such modification, you are agreeing to be bound by the modified agreement, privacy policy, content and/or the services, as applicable. Whether you purchased a pro plan or received a pro plan from a third party, this agreement will apply to your use of the services in conjunction with a pro plan.

  1. Registration

In order to use the pro plan, you must subscribe, pay any applicable subscription fees (“pro plan fees”) when due, and create an account (“account”). You agree to provide true, accurate and complete information and keep your account information current and updated. You shall not select or use as a username a name of another person with the intent to impersonate that person or use as a username a name subject to any rights of a person other than you without appropriate authorization. You are solely responsible for any and all activities that occur under your account or password, and for keeping your account password confidential and secure. You may never use another person’s account or registration information for the services without permission. You agree to notify us immediately of any change in your eligibility to use the services, breach of security or unauthorized use of your account or password. You should never publish, distribute or post login information for your account. You shall have the ability to delete your account, either directly or through a request made to one of our employees or affiliates. RUNEASI will not be liable for any loss or damage arising from your failure to comply with this section.

  1. Eligibility

You represent and warrant that you are at least 13 years of age, provided that if you are under the legal age to form a binding contract in your jurisdiction, your use of the services is subject to requirements of parental consent, in which case (i) your supervising parent or legal guardian is considered the user under this agreement and is responsible for any and all activity; and (ii) you represent that your parent or legal guardian has reviewed and agreed to the agreement and the privacy policy. If you are under age 13, you may not, under any circumstances or for any reason, use the services. We may, in our sole discretion, refuse to offer the services to any person or entity and change its eligibility criteria at any time. The right to access the services is revoked where this agreement or use of the services is prohibited or to the extent offering, sale or provision of the services conflicts with any applicable law, rule or regulation.

  1. Use of the services

RUNEASI software, text, graphics, images, video, audio, data and other material are made available to you through the services (collectively referred to as the “content”). Subject to this agreement and your pro plan, we grant to you a worldwide, non-exclusive, non-sublicensable and non-transferable limited license to (i) access and use (i.e., To download and display locally) the content and the software and applications made available through the services and (ii) use the RUNEASI software embedded within the RUNEASI wearable (the “RUNEASI wearable”), in each case solely for purposes of using the services. Use, reproduction, modification, distribution or storage of any content for other than purposes of using the services is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any content for commercial use or in any way that violates any third party right. The content may be owned by us or may be provided through an arrangement we have with others, including other users of the services, or our partners, sponsors, or affiliates. The content is protected by intellectual property rights, including copyright under European laws. Unauthorized use of the content may violate copyright, trademark, and other laws. Other than your rights in any user content (as defined below), you have no rights in or to the content, and you may not use the content except as permitted under this agreement. No other use is permitted without prior written consent from us or the owner of the content. You must retain all copyright and other proprietary notices contained in the original content on any copy you make of the content. You may not sell, transfer, assign, license, sublicense, or modify the content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the content in any way for any public or commercial purpose. If you violate any part of this agreement, your permission to access and/or use the content and services automatically terminates and you must immediately destroy any copies you have made of the content.

Various company, product, and service names displayed on the services may be trademarks or service marks owned by others (the “third-party trademarks”). Your use of the services should not be construed as granting, by implication, estoppel, or otherwise, any license or right to use any third-party trademark displayed on this services. The third-party trademarks may not be used to disparage any applicable third-party, any of their products or services, or in any manner in which, in our reasonable judgment, may damage any goodwill in the third-party trademarks.

The services include access to links to, and content and data from, third-party websites (“external services”). These links, content, and data are provided solely as a convenience to you, are not an endorsement by us of the content on such external services and may be subject to separate legal terms and conditions between you and third parties. The content of such external services is developed and provided by others. In addition, the services permit access to content posted, stored, or displayed at the direction of users of the services, for which we cannot accept any responsibility or liability.

The services are for personal use only and may not be used in connection with any commercial endeavors except those that are specifically approved by RUNEASI. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications; (ii) any use of the services, which in our sole judgment, degrades the reliability, speed, or operation of the services or any underlying hardware or software thereof; (iii) use of web scraping, web harvesting, or web data extraction methods from RUNEASI even if the account owner gives permission; and (iv) any use of the services which is unlawful or in violation of this agreement.

  1. Termination

Unless otherwise prohibited by law, and without prejudice to runeasi’s other rights or remedies, RUNEASI shall have the right to immediately terminate (i) your pro plan if you breach any of the terms of this agreement and (ii) any of the services, in our sole discretion at any time; provided that if you are not in breach of this agreement, we will provide you with a pro rata refund of any pro plan fee paid by you in advance reflecting the period where you did not benefit from the terminated services as a result of such termination.

You must maintain an active pro plan to continue using the services. This agreement and your pro plan may be renewed for additional pro plan periods pursuant to the pro plan purchased. If you do not maintain an active pro plan and pay all pro plan fees when due, this agreement shall terminate.

If you have obtained a free pro plan, RUNEASI reserves the right at any time to modify or discontinue, temporarily or permanently, such free pro plan, your account and your access to the services with or without notice. Unless modified or discontinued by RUNEASI in its sole discretion, your free pro plan shall continue until the end of the applicable free pro plan period, or until you cancel or upgrade to a paid pro plan.

Unless otherwise stated, all pro plan fees are non-refundable, even if you stop using the services. Your pro plan will begin once you connect your RUNEASI wearable, or thirty (30) days after shipment of your RUNEASI wearable, whichever is soonest. In the case of six (6), twelve (12) and twenty four (24) month pro plans, the initial non-refundable (subject to the terms found in our warranty and return policy below) pro plan fee covers the first six (6) or twelve (12) months of your pro plan (“initial pro plan fee”), respectively. The twenty four (24) month pro plan, the initial non-refundable pro plan covers the first twelve (12) months and the second half of the non-refundable pro plan starts one-year after the pro plan has begun and will cover the last twelve (12) months of your pro plan. The initial pro plan fee also covers the cost of your RUNEASI wearable, and you will retain ownership of your RUNEASI wearable after you stop or cancel your pro plan and after payment of the initial pro plan fee.

If any pro plan fees that are due are outstanding for a period of three (3) days or more, your account will go into an inactive state. In this inactive state, you will be unable to upload data from your RUNEASI wearable. You will, however, still be able to access any historical data, that is, data which is uploaded prior to your account entering into an inactive state. Upon appropriate payment, your account will be reactivated, and you will be able to utilize the full functionality of the pro plan and your RUNEASI wearable.

Upon cancellation or termination, all licenses granted to you hereunder shall terminate automatically, your right to use the services shall cease and your user content, as defined below, will no longer be available to you through the services.

  1. Support

You shall receive the support and maintenance, if any, as set forth in runeasi’s FAQs or as provided with your subscription.

  1. User content

The services may include functionality to permit the submission of your content, whether manually at the direction of users of the services or automatically in accordance with your account settings (“user content”) and the hosting, sharing, and/or publishing of such user content. You warrant and represent that all user content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules and regulations. User content includes, without limitation, any user profile information you submit and make publicly available, any information collected by the RUNEASI wearable, including, without limitation, statistics and measurements, wellness information and recovery scores generated through the use of the services, and any information submitted by you to “tag” any activities recorded through the services. You understand that RUNEASI does not guarantee any confidentiality with respect to user content that you submit and make available to others.

You shall be solely responsible for user content you submit or allow to be collected and the consequences of our posting or publishing such user content. In connection with any user content you submit, you affirm, represent, and/or warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all user content to enable inclusion and use of the user content in the manner contemplated by the services and this agreement; and (ii) you have the express specific, informed and unambiguous consent, release, and/or permission of each and every identifiable individual person in the user content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the user content in the manner contemplated by the services and this agreement. By submitting the user content to us, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable license to edit, modify, truncate, aggregate, use, reproduce, distribute, prepare derivative works of, modify, display, perform, publish and otherwise commercially exploit all or any portion of the user content in connection with our provision of the services and our (and our successors’) business, including without limitation for promoting and redistributing part or all of the services (and derivative works thereof) in any media formats and through any media channels and sharing the user content with social media platforms (i.e., Posting user content to twitter or Facebook if enabled in your account’s sharing settings) with our business partners and licensees for informational and analytical purposes.

If your use of the services is on behalf of or managed by a coach, team, organizing body or other entity you are affiliated with (“managing entity”), your user content may also be shared with that team or other organization as more fully described in our privacy policy. You consent to that sharing and acknowledge and agree that we are not responsible for any use or disclosure of your information by that managing entity. You also hereby grant each user of the services a non-exclusive license to access your user content through the services, if you have permitted such access through your account settings, and to use, reproduce, distribute, prepare derivative works of, display, publish and perform such user content as permitted through the functionality of the services and under this agreement. We may maintain copies of any user content for purposes of backup, security, or maintenance, or as required by law.

In connection with user content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person. We do not endorse any user content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with any user content. We do not permit copyright infringing activities and infringement of intellectual property rights in connection with the services, and we will remove all content and user content if properly notified that such content or user content infringes on another’s intellectual property rights. We may remove any content and user content without prior notice. We may also terminate your access to the services, if you are determined to be a repeat infringer. A repeat infringer is anyone who has been notified of infringing activity more than once and/or has had any user content removed from the services more than twice. We also reserve the right to decide whether content or user content is appropriate and complies with this agreement for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length. We may remove such user content and/or terminate your access for uploading such material in violation of this agreement at any time, without prior notice and at our sole discretion.

  1. No medical advice

RUNEASI provides the services for you to track, manage, and share your or your client's running-related information. The service and any results or content displayed via the services, whether provided by RUNEASI or third parties, do not provide medical advice and are not intended to be a substitute  for (1) advice from your doctor or other medical professionals, or any diagnostics or treatment or (2) a visit, call or consultation with your doctor or other medical professionals. The services do not and are not intended to treat or prevent any medical condition. All content available through the services is for general informational purposes only. Use of the services, or communication with us via the internet, e-mail or other means, does not create any doctor-patient relationship. If you have any health related questions, please call or see your doctor or other healthcare provider. You should never disregard medical advice or delay in seeking medical advice because of any content presented on the services, and you should not use the services or any content on the services for diagnosing or treating a health problem. You should always consult a qualified and licensed medical professional prior to beginning or modifying any diet or exercise or athletic program. You agree that your athletic activities carry certain inherent and significant risks of bodily injury, death or property damage, and that you voluntarily assume all known and unknown risks associated with these activities.

  1. Payment of fees
  2. You agree to pay (i) the pro plan fees as described in this agreement and during the purchase and payment process; and (ii) the non-refundable initial pro plan fee (as described above). Any payment terms presented to you in the process of obtaining your pro plan are deemed part of this agreement and are incorporated herein by reference.
  3. Billing. We may collect payments from you directly or we may use a third-party payment processor ( “payment processor”) to bill you through a payment account linked to your account on the services (your “billing account”) for your pro plan. The processing of payments by a payment processor will be subject to the terms, conditions and privacy policies of such payment processor in addition to this agreement. We are not responsible for any errors by a payment processor. By choosing to purchase a pro plan, you agree to pay us, either directly or through a payment processor, all pro plan fees and other charges at the prices then in effect and in accordance with the applicable payment terms and you authorize us, through a payment processor, to charge your chosen payment provider (your “payment method”). You agree to make payment using your selected payment method. We reserve the right to correct any errors or mistakes that we or a payment processor make even if we or a payment processor have already requested or received payment.
  4. Payment method. The terms of your payment will be based on your payment method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen payment method. If we, through a payment processor, do not receive payment from you, you agree to pay all amounts due on your billing account upon demand.
  5. Recurring billing. The pro plan payment terms may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such pro plan fees have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. We may submit periodic charges (e.g., every six months, annually, or every twenty four months, depending on your subscription) without further authorization from you, until you provide notice (receipt of which is confirmed by us) that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before we reasonably could act.
  1. Current information required. You must provide current, complete and accurate information for your billing account. You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our payment processor if your payment method is canceled (e.g., For loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password.
  2. Auto-renewal. The pro plan will be automatically extended for successive renewal periods in the event you purchased a six (6), twelve (12) or twenty four (24) month pro plan at the then-current non-promotional rate. We will notify you by email at least thirty (30) days prior to such automatic extension taking effect. To change or terminate your pro plan, go to account settings. If you terminate your pro plan, you may continue to use your pro plan until the end of your then-current term and your pro plan will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the pro plan fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring basis, you must cancel or terminate your pro plan before the end of the then-current term. Your pro plan cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, RUNEASI will not refund any amounts that you have already paid.
  3. Reaffirmation of authorization. Your non-termination or continued use of your subscription reaffirms that we are authorized to charge your payment method for that subscription. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance or as otherwise described when you initially selected to purchase the subscription.
  1. Indemnity

You agree to defend, indemnify, and hold us and our subsidiaries, affiliates, officers, agents, suppliers, employees, partners and licensors harmless from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from (i) your user content, (ii) your breach of this agreement, (iii) your uploading of, access to, connection to, or use or misuse of the content or the services, or (iv) your violation of law. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.

  1. Disclaimer of warranty

Except as stated in section 16, the services and content are provided on an “as is” and “as available” basis without any express or implied warranties or conditions of any kind. We hereby disclaim all implied warranties and conditions, including, but not limited to, the warranty of title, merchantability, non infringement of third parties’ rights, and fitness for particular purpose.

We, our affiliates, our partners, and our and their respective officers, directors, employees, agents, suppliers, or licensors, make no warranties or representations about the content (including the user content) or services, including but not limited to accuracy, reliability, completeness, timeliness, or reliability.

Neither we nor our affiliates or partners shall be subject to liability for truth, accuracy, or completeness of any information conveyed to users of the services or for errors, mistakes or omissions therein or for any delays or interruptions of the data or information stream from whatever cause. Further, we make no warranty that the services will be available error free or that the services or the content are free of computer viruses or similar contamination or destructive features. If your use of the services or the content results in the need for servicing or replacing equipment or data, we shall not be responsible for those costs. You agree that your use the services and the content at your own risk.

  1. Limitation of liability

In no event shall we be liable for any damages (including, without limitation, incidental, special or consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the runeasi wearable, the battery pack, the services and/or the content, whether based on warranty, contract, tort (including negligence), or any other legal theory, in excess of one hundred dollars, even if a we have been advised of the possibility of such damages.

Some states do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states, our liability shall be limited to the greatest extent permitted by law.

  1. Changes to services

The services may change over time. We may suspend or discontinue any part of the services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the services. We will try to give you notice when we make a material change to the services, but this is not always practical. Similarly, we reserve the right to remove any content or user content from the services at any time, for any reason (including, but not limited to if someone alleges you contributed content or user content in violation of this agreement), in our sole discretion, and without notice.

  1. General

14.1 assignment. This agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction. This agreement will inure to the benefit of our successors and permitted assigns.

14.2 governing law. This agreement and its Terms and Conditions are governed by the laws of Belgium without regard to its conflict of law provisions. Disputes that arise from the agreement or its Terms and Conditions, and which cannot be settled amongst themselves, will be handled by the competent court of the judicial district of Brussels

14.3 severability. If any provision of this agreement is held to be invalid or unenforceable, then Agreement will be deemed amended as of the effective date to the extent necessary to render in the opinion of the relevant court the otherwise void or unenforceable provision, and the remainder of this agreement, valid and enforceable and to accomplish to the largest extent possible the original business purpose of the offending provision. The invalidity or unenforceability of any provision of this agreement shall not affect the validity or enforceability of the remaining provisions, which shall be enforced as if the offending provision had not been included in this Agreement

14.4 non-waiver. Failure by us to act on or enforce any provision of this agreement shall not be construed as a waiver of that provision or any other provision in this agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. 

14.5 entire agreement. Except as expressly agreed by us and you, this agreement, the privacy policy and any other terms presented to you on or before you create your account and pay pro plan fees constitute the entire agreement between you and us with respect to the subject matter, and supersede all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter.

14.6 headings. The section headings are provided merely for convenience and shall not be given any legal import.

14.7 survival. All sections of this agreement that, by their nature, should survive termination will survive termination, including, without limitation, the sections entitled user content, indemnity, disclaimer of warranty and limitation of liability, and general.

14.8 third party distribution channels. RUNEASI offers software applications that may be made available through the apple app store, the google play store or other distribution channels (“distribution channels”). If you obtain such software through a distribution channel, you may be subject to additional terms of the distribution channel. This agreement is between you and us only, and not with the distribution channel. To the extent that you utilize any other third party products and services in connection with your use of our services, you agree to comply with all applicable terms of any agreement for such third party products and services.

With respect to software that is made available for your use in connection with an apple-branded product (such software, “apple-enabled software”), in addition to the other terms and conditions set forth in this agreement, the following terms and conditions apply:

  • RUNEASI and you acknowledge that this agreement is concluded between RUNEASI and you only, and not with apple inc. (“Apple”), and that as between RUNEASI and apple, RUNEASI, not apple, is solely responsible for the apple-enabled software and the content thereof.
  • You may not use the apple-enabled software in any manner that is in violation of or inconsistent with the usage rules set forth for apple-enabled software in, or otherwise be in conflict with, the app store terms of service.
  • Your license to use the apple-enabled software is limited to a non-exclusive, revocable, non-transferable license to use the apple-enabled software on an ios product that you own or control, as permitted by the usage rules set forth in the app store terms of service.
  • Apple has no obligation whatsoever to provide any maintenance or support services with respect to the apple-enabled software.
  • Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the apple-enabled software to conform to any applicable warranty, you may notify apple, and apple will refund the purchase price for the apple-enabled software to you, if any; and, to the maximum extent permitted by applicable law, apple will have no other warranty obligation whatsoever with respect to the apple-enabled software, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, which will be runeasi’s sole responsibility, to the extent it cannot be disclaimed under applicable law.
  • RUNEASI and you acknowledge that RUNEASI, not apple, is responsible for addressing any claims of you or any third party relating to the apple-enabled software or your possession and/or use of that apple-enabled software, including, but not limited to: (i) product liability claims; (ii) any claim that the apple-enabled software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  • In the event of any third party claim that the apple-enabled software or the end-user’s possession and use of that apple-enabled software infringes that third party’s intellectual property rights, as between RUNEASI and apple, RUNEASI, not apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
  • You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • If you have any questions, complaints or claims with respect to the apple-enabled software, they should be directed to RUNEASI at the e-mail address, phone number or mailing address set forth in section 15 of this agreement.

RUNEASI and you acknowledge and agree that apple, and apple’s subsidiaries, are third party beneficiaries of this agreement with respect to the apple-enabled software, and that, upon your acceptance of the terms and conditions of this agreement, apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you with respect to the apple-enabled software as a third party beneficiary thereof.

  1. Contact

If you have any questions regarding the services, please contact RUNEASI via e-mail at support@runeasi.ai or call (+32 456 32 24 18). Our mailing address is RUNEASI NV; oude baan 82A, boutersem 3370, flemish brabant, belgium; with VAT number: BE0751947463.

  1. Warranty and return policy

Our thirty (30) day return policy

If you are unhappy or unsatisfied with your RUNEASI wearable or the services you may cancel your pro plan and return your RUNEASI wearable (at your own cost) for any reason within thirty (30) days of receipt of your RUNEASI wearable for a full refund of the initial pro plan fee (which will be paid via your original payment method), less return shipping costs.

In order to receive your refund you must request a return within thirty (30) days of receipt the RUNEASI wearable.

Below are instructions on how to return your RUNEASI wearable and receive your refund.

Return procedure

To request a return, you must contact support at support@runeasi.ai, at which point a return shipping label will be provided to you. Once you have requested your return, you are eligible for a refund of the initial pro plan fee, less return shipping costs, as long as the RUNEASI wearable is received within thirty (30) days from the date you requested the return.

To cancel your pro plan within the thirty (30) days of receipt of the RUNEASI wearable in order to receive your refund, you must return the RUNEASI wearable in the manner described above. If you do not return the RUNEASI wearable within that 30-day period, the refund will not be applied.

Once the 30-day period has passed, you may still return the RUNEASI wearable, but you will not receive a refund for all or any portion of your initial pro plan fee. While you may still cancel your pro plan at any time, the cancellation of the pro plan after the 30-day period has passed will not go into effect until the end of the initial subscription period. You may discontinue your use of the pro plan and services at any time.

Once a return is requested, RUNEASI will cancel the account associated with the return. For the sake of clarity, you will not be able to use the account associated with the RUNEASI wearable that was returned.

Once a RUNEASI wearable is returned, we reserve the right to refurbish the RUNEASI wearable for sale or for the RUNEASI wearable to be sold as a replacement RUNEASI wearable.

European limited warranty: runeasi wearable

RUNEASI warrants that your RUNEASI wearable is free from defects in materials or workmanship for a period of two (2) years from the date of your first use of the RUNEASI wearable, as described above (such period, the “warranty period” and such warranty, the “limited warranty”). If your RUNEASI wearable is defective during the warranty period, RUNEASI will replace your RUNEASI wearable, subject to the conditions below, at no additional charge. RUNEASI is not responsible to repair or replace your RUNEASI wearable if you violate this limited warranty. This limited warranty is non-transferable. Any limited warranty replacement RUNEASI wearable shall be warranted under the original warranty period for the remainder of the warranty period, for thirty (30) days after you receive your replacement RUNEASI wearable, or for any period as required by applicable law, whichever is longer.

To be eligible for the limited warranty, you must:

– Have an active pro plan with no outstanding balance or any unpaid fees;

– Have a valid payment method on file should a restocking fee of €120 (“restocking fee”) be charged (as RUNEASI is currently unable to process payment methods over the telephone); and

– Be the original owner of the RUNEASI wearable, meaning that the RUNEASI wearable being replaced was the one originally paired with the account associated with that RUNEASI wearable.

This limited warranty does not cover:

– Lost RUNEASI wearable(s)

– Damage or failure through misuse or malfunction, normal wear and tear, such as scratches, abrasions, or alteration of the color and/or material of non-metallic straps, defects caused by rough handling, or defects or damage resulting from use contrary to intended or recommended use, improper or abnormal care, negligence, and accidents such as dropping or crushing, or any use contrary to instructions provided by RUNEASI

 –  Defects or alleged defects caused by use with any product, accessory, software and/or service not manufactured or supplied by runeasi. Runeasi does not warrant that the operation of the product or accessory will be uninterrupted or error free, or that the product or accessory will work with any hardware or software provided by a third party.

– Damage or failure due to accident, acts of god, unauthorized commercial use, abuse, neglect, theft, unusual atmospheric conditions

– Cosmetic damage

– Any unauthorized modification to the product

– Attempted repair by unauthorized persons or with any parts not originally intended for or compatible with the RUNEASI wearable

– Any alteration of the factory model name and/or serial number

– If the RUNEASI wearable, product or accessory has been opened beyond intended use, has been repaired using unauthorized spare parts, modified or repaired by unauthorized service center, the manufacturing batch number has been removed, altered or made illegible in any way, as determined at the sole discretion of runeasi; or has been exposed to chemicals including but not limited to sunscreen and mosquito repellents.

– Non-rechargeable batteries,

– Printed materials and packaging

This limited warranty gives the purchaser specific legal rights, you may also have other rights which vary from state to state that may result in the change of this limited warranty.

Warranty replacement procedure

To request a warranty replacement, you must contact RUNEASI support at support@runeasi.ai, at which point RUNEASI shall send you a replacement RUNEASI wearable as well as a return shipping label for the defective RUNEASI wearable.

If you do not return the defective RUNEASI wearable within thirty (30) days of receiving the return shipping label, RUNEASI shall have the right to charge you the restocking fee for the unreturned RUNEASI wearable. RUNEASI reserves the right to charge you the restocking fee if you do not return the RUNEASI wearable as described above, you cancel your pro plan or remove your payment method.

Non-warranty replacement

You may request to replace your RUNEASI wearable that has fallen outside of the limited warranty (“non-warranty replacement”) for the restocking fee.

To be eligible for the non-warranty replacement, you must:

– Have an active pro plan with no outstanding balance or any unpaid fees; and

– Have a valid payment method on file to charge the restocking fee (as RUNEASI is currently unable to process payment methods over the telephone).

To request a non-warranty replacement, you can do so by logging into your account page and going to the lost wearable page in your account’s pro plan section. You will be prompted to enter your shipping address and information. The restocking fee will be charged to your payment method on file; should you not have a valid payment method on file, you will be prompted to enter one. Once the order is processed and your account has been charged the restocking fee, your replacement RUNEASI wearable will be shipped to you. If applicable, our support team may be able to issue you a credit for a portion of the time you will be unable to utilize the services.

  1. Upgrade policy

Payment of a one-time-fee to upgrade or replace your RUNEASI wearable will not change the terms of your pro plan to the services.

If an upgraded or replacement RUNEASI wearable is provided to you as part of a pro plan renewal offer then the new pro plan period will begin immediately upon purchase and remaining days in your current pro plan, if any, will be appended to your account.